Select your language:
The 2013 FBRC brings as a Keynote Speaker, Bill Price, American citizen, for the first time in Brazil!
President of Driva Solutions, highly effective strategies creation and maintenance for customer service, Bill is also a founding partner of the Global Alliance LimeBridge and the representative of the United States in the international Observatory on customer relationship.
Bill Price will speak at the FBRC on the innovative concept addressed in his book “The best service is no service”. A must see!
Listening to the participants’ suggestions, we will have this year the “panel cases,” a novelty where the executives responsible for the customer relationship of the best service companies according to the IBRC/Exame Ranking, will present their companies’ real case, responding in 3 slides (1 - the challenge / 2 – the proposed solution / 3 - the results obtained) the question: What change/improvement in the relationship with the client was implemented in 2012 that has greatly influenced my company to be today one of Brazil's top 25?
We’ll keep the new format of the Panels of presidents, which was successful last year where presidents will have more time to discuss the themes proposed, making the debates more dynamic!
The FBRC bring you again the top executives who run the best service companies in the country, and this is unquestionable!
Alexandra Pompei
Microsoft America Latina director of Customer’s Services
André Lahoz
Exame Magazine redaction director
Bill Price
Drive Solutions CEO
German Quiroga
Nova Pontocom CEO
Hélio Magalhães
Citibank CEO
Jason Ward
Azul Linhas Aéreas Customer’s VP
João Carlos Brega
Whirlpool America Latina CEO
João Paulo Ferreira
Natura VP
José Efromovich
Avianca CEO
José Júlio Pereira
Whirlpool Quality VP
José Lima
Petrobras Distribuidora CEO
Marcio Kumruian
Netshoes founder & CEO
Márcio Schettini
Itau-Unibanco executive VP
Mauricio Machado
de Minas
Banco Bradesco director
Susana Kokron
Walmart director
| 8h30 – 9h00 | Registration and welcome coffee |
| 9h00 – 9h15 | Opening with Alexandre Diogo, IBRC CEO |
| 9h15 – 10h45 | 1st CEO’s Panel – “What is the executive's role in this mission” |
| 10h45 – 11h15 | 1st Company Awards and Trophies and certificates grant |
| 11h15 – 12h30 | Keynote Speaker - Bill Price - co-author of "The Best Service is No Service" |
| 12h30 – 13h30 | Lunch |
| 13h30 – 15h00 | 2nd CEO’s Panel - “What is the executive's role in this mission” |
| 15h00 – 15h20 | 2nd Company Awards and Trophies and certificates grant |
| 15h20 – 16h00 | Coffee Break |
| 16h00 - 18h00 | Panel Of Cases – “What was improved in customers services in 2012, that helped decisively, to make my company one of the 25 best ones in Brazil” |
| 18h00 | Raffle and closing Ceremony |
Date: August 15, 2013
Time: 8:30 to 18:00
Location: Hotel Intercontinental São Paulo – Alameda Santos, 1123 – Jardim Paulista, São Paulo/SP
